Job Description
The Company
For more than 50 years, Sikla has been one of the leading European specialists in support solutions and fastening systems. To date, Sikla products are used in more than 40 countries worldwide through our network of branches and authorised distributors.
The Sikla Group is a dynamic and diverse company where innovative thinking, ideas and initiative are encouraged. We attach great importance to working in a respectful and family environment.
Sikla UK was founded in 2003 and we have grown significantly since then. To further develop our branches in Milton Keynes and Belfast, we need great people to sell, design, make and distribute our modular steel frames.
The Role
As part of the Customer Service Team you will be responsible for Customer Service duties and for providing administrative support to the Supply Chain operations. This role involves administrative tasks, maintaining accurate documentation records, providing an excellent level of customer service and proactively communicating with all company stakeholders.
Teamwork, communication and attention to detail are crucial for you to succeed in this role.
Your duties and key responsibilities
- Answering and directing incoming phone calls, dealing with inbound enquiries, and providing an exceptional level of Customer Service
- Assisting and liaising with the Customer Service Manager, Purchasing Manager and Logistics Manager at all times
- Assisting the Field team with customer/order information
- Processing sales quotations, orders, and invoices on the ERP system
- Maintain comprehensive and organized filing of all the relevant Sales documents
- General office duties (e.g. data entry, filing, copying)
- Checking stock levels
- Keeping customers informed about order status
- Maintaining contact lists and general information in the CRM system
- Assisting in the preparation of regularly scheduled reports
- Providing general support to visitors and guests
Your Profile
- Minimum 2 years of proven experience in customer service and administrative relevant roles
- Proficient in using ERP software and MS Office applications.
- Strong communication and interpersonal skills.
- Excellent multitasking and priority management skills
- Self-motivated and highly proactive
- Ability to work collaboratively with a sales team and other departments.
- Strong attention to detail and organizational skills.
Package
- Working hours: Monday to Friday (8am to 5pm)
- 25 days annual leave (+ bank holidays)
- Onsite free refreshments and weekly staff lunches
- Possibility of enrolling with Private Healthcare & Local Gym Membership
- A friendly, diverse and supportive working environment
Career Prospects and Training
At Sikla we believe in career plans based on long-term strategy, built on teamwork, growth and development. You will always be encouraged to bring your ideas to the table and develop your skillset towards real career opportunities within the company.
Sikla provides solutions for steel framing and pipework supports, working with various industrial and construction projects, worldwide. Energy from Waste plants, Chemical, Oil & Gas, Data Centres, Pharmaceutical, and Building Services are examples of markets where we operate in.
Within the UK, our main premises are based in Kingston (Milton Keynes) and Belfast (serving the ROI and NI markets). From these locations, products & services are provided to both national & international projects.
At Sikla we believe in career plans based on long-term strategy, built on teamwork, growth and development. We offer career opportunities in:
- Design & Engineering
- Logistics & Warehousing
- Customer Service & Business Development
Let us be part of your future: join a young, dynamic team, who welcomes and brings together a diversity of ideas & talent!