Job Description
Business Administration Co-ordinator
Barbour EHS
Location: Remote with occasional travel to company meetings in our London head or Newcastle offices for team meetings (approx. 4 times per year)
Salary: £25,900 per annum
Full time / permanent
About Us
Barbour EHS is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support organisations with their EHS compliance. Our knowledge of complex legislation and our flexible tools empower them to simplify and manage their diverse range of regulatory responsibilities.
We help industry professionals to stay on top of ever-changing developments, ensuring their organisation keeps people safe and protects the environment.
About the role
The role is working from home remotely as part of the Barbour EHS Administration team to provide support for both the New Business team and Customer Care team.
Key responsibilities include processing sales orders and dealing with any client queries that come in by email. In this role you will be using Salesforce and a bespoke CRM database to answer these questions and resolve any issues and working alongside a technical help team. This role is part of a team of 4, and reports into the Head of Administration.
Ability to manage multiple databases/systems, have a high attention to detail and be able to self-motivate.
Key Duties:
- To validate details on Order Forms to ensure the correct information has been added to Salesforce database for new sales and renewals and record accurately on Excel sales boards.
- To complete supplier forms, payment portals and tenders with company details.
- To answer incoming queries from New Business and Customer Care teams on processes or client queries they need help with.
- Send out congratulations notifications to announce sales and renewals to the rest of the division.
- Weekly reporting in Excel and Salesforce of revenues & KPI's for the teams.
- Chasing customers for outstanding Purchase Orders for credit control or Customer Care.
- Data quality checking on Salesforce and database cleansing.
- Providing back up for key tasks within the team.
- General administration duties across the team.
Key Competencies
- Have exceptional attention to detail.
- Excellent organisational skills with a good understanding of Microsoft Office suite especially Outlook, Teams and Excel (intermediate) and Adobe pdf editor.
- Have some Salesforce and other CRM experience although both systems are bespoke so ability to adapt.
- Be reliable and hardworking and use to meeting deadlines and helping others to do so too.
- Good communication skills.
- Motivated self-starter.
- You must be articulate and have excellent written skills.
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits:
- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Voluntary private medical
- Simply health care plan
- Gym and retail discounts
- Cycle to work scheme
- Quarterly charity days
- Religious holiday swap
- Employee assistance programme
- Life learning - online learning materials
- Support with professional membership costs
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