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Urbanest

We are an ambitious, thriving, and professional company located in the heart of London. We started in 2009 and are now a 200+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support. 

 

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.  

 

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives.

 

We are proud of our incredible work culture at urbanest, and we all come together at different events throughout the year to celebrate our achievements. Join us as we work towards our vision of “a living and working experience better than yesterday; even better tomorrow.” 

22 Sep, 2025
Full time
Customer Support Assistant
£27,100 yearly
Urbanest Westminster, London, UK
Customer Support Assistant at urbanest Location: London Salary starting: £27, 100 per annum. Hours: 37.5 hours per week. Customer Support Assistant work 5 days out of 7, between the hours of 7:30am - 8:30pm. Weekends and bank holidays will be required on a rota basis. We are looking for a friendly and proactive Customer Support Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment. Key Responsibilities as Customer Support Assistant: Provide excellent customer service to residents, guests, and university partners. Solve resident problems, including communicating maintenance issues to the team. Assist with parcels, loaning items, and running social events in partnership with universities. Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room...